SHIPPING & DELIVERY POLICY
Last updated August 10, 2023
This Shipping & Delivery Policy is part of our Terms and Conditions (“Terms”) and should be therefore read alongside our main Terms: https://liovent.com/general-terms-and-conditions/.
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
Shipping Fees
We offer shipping at the following rates:
|
Shipping Method
|
States
|
Shipping Fee
|
|
UPS Ground Zone 1
approx. 1 business day
|
AL, FL, GA, MS, SC, TN | 9.90 |
|
UPS Ground Zone 2
approx. 2 business days
|
AR, CT, DE, IL, IN, IA, KS, KY, LA, MD, MA, MD, MI, MO, NE, NH, NJ, NY, NC, OH, OK, PA, RI, TX, VT, VA, WV, WI, Washington D.C. | 14.90 |
|
UPS Ground Zone 3
approx. 3 business days
|
CO, ME, MN, NM, ND, SD, WY | 19.90 |
|
UPS Ground Zone 4
approx. 4 business days
|
AZ, CA, MT, NV, UT | 24.90 |
|
UPS Ground Zone 5
approx. 5 business days
|
OR, WA | 28.90 |
|
UPS Ground Zone 6
approx. 7 business days
|
AK, HI | 75.00 |
We offer free shipping for orders with a value of good from $150.00 (does not apply for orders to AK or HI).
All times and dates given for delivery of the products are given in good faith but are estimates only.
Once your order got dispatched you will receive an e-mail with the shipping confirmation as well as a tracking of our carrier.
DO YOU DELIVER INTERNATIONALLY?
We do not offer international shipping.
ARE THERE OTHER SHIPPING RESTRICTIONS?
Please note that we cannot deliver to pick-up stations, but only to postal addresses.
QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our Return Policy below.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
- Email: service@liovent.com
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at service@liovent.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
Liovent LP
Attn: Returns
RMA #
2220 Northmont Pkwy
Suite 250
Duluth, GA 30096
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
The following items cannot be returned:
● Articles made individually according to the customer’s specifications and without a predefined pre-selection (in terms of dimensions).
For defective products, please contact us at the following contact details to assist you.
Please Note
● Sale items are FINAL SALE and cannot be returned.
● Returned items can only be refunded if they are still saleable. For this reason, a returned item must not show any signs of use or other damage. The buyer is responsible for safe packaging and secure return.
● Shipping costs for outbound shipping are generally not reimbursed.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
service@liovent.com